Portal login affected by an unknown issue

Incident Report for Brivo

Resolved

This incident has been resolved.

Posted Nov 02, 2023 - 19:34 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 02, 2023 - 15:39 EDT

Identified

We have identified the issue and are now working towards mitigating

Posted Nov 02, 2023 - 14:56 EDT

Update

Investigating - We are currently investigating issues with Brivo Mobile Pass, Brivo API, and Partner Portal. Users may experience issues using BMPs and API, as well as creating new accounts in Partner Portal.

Posted Nov 02, 2023 - 13:36 EDT

Update

Investigating issue with Brivo Mobile Pass and Account Creation in Partner Portal

Posted Nov 02, 2023 - 13:27 EDT

Investigating

We are currently investigating this issue.

Posted Nov 02, 2023 - 13:13 EDT

This incident affected: Mobile Apps (Brivo Mobile Pass), APIs (Access API), and Partner Portal.